Software Solution Specialist for User Support Tools (f/m/d)
50Hertz Transmission GmbH – ein Unternehmen der europäischen Elia Group • Berlin • No time limit • Experienced professionals
Berlin
Start: Zum nächstmöglichen Termin
Job-ID: 9046
In this role, I will contribute to the further development of software solution products and become an important contact person for topics relating to user support tools.
What makes this job interesting for me: The Elia Group (50Hertz & Elia) is at the forefront of the energy transition. In order to meet the complex requirements for grid expansion and grid operation, our colleagues need efficient and accessible systems to request a wide range of resources and receive support on various issues.
The Users Support product is dedicated to providing seamless support experiences for all Elia group staff members and partners. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services.
Currently, the main tool in the product scope is the service portal (currently using Ivanti Service Manager), where Elia Group staff members can submit their requests, support agents handle and resolve the tickets. As we aim to continuously enhance our current support tools and possibly expand our scope, we are looking for a new Software Solution Specialist to join the team.
My tasks:
- Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools (currently Ivanti),
- Ensuring operation and software maintenance together with the product team,
- Advise key users on IT service management issues and best practices when using the tool,
- Supporting the training of end users,
- Participate in testing activities of new developments and configurations within the team and with users,
- Initiating and participating in further developments and improvements of the software,
- Ongoing support with the integration of the software into the application and system landscape of the Elia Group.
My profile:
- University degree in business informatics, computer science or comparable,
- At least 3 years of experience with and up-to-date knowledge of service management tools, preferably Ivanti Service Manager,
- Knowledge of ITIL-based service management,
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software),
- Good understanding of agile methods,
- Willingness to travel occasionally, also abroad to Belgium,
- Languages: German and English (at least C1).
Not a must, but an advantage:
- Knowledge of similar service management tools such as Service Now or Zendesk,
- Experience with MS SQL, Java Script, SOAP and REST API,
- Experience in IT operations management,
- Dutch and / or French.
Flexi Compass - see how flexible this vacancy is
- Working hours per week: 37 hours (full time),
- Flexible working hours and a long-term working time account supporting your work-life-balance,
- The number of flex days is not limited,
- No core working hours,
- Mobile working, also from home, is possible.
My new place of work
Berlin-Mitte - Heidestraße 2, 10557 Berlin
What are the benefits of working for 50Hertz?
37 hour week
Company pension
30 days of holiday
Flexitime with a long-term time account
Fair remuneration and a wide range of social benefits
Supported personal development
Who are we?
We are 50Hertz – one of the four transmission system operators (TSO) in Germany. Together with the Belgian electricity grid operator Elia (Brussels), we form the internationally active Elia Group. At 50Hertz, over 2,100 employees ensure that electricity flows over long distances reliably, with minimal loss, and optimally managed. As a TSO, we play a central role in the implementation of the energy transition from a technical and economic perspective, acting as a facilitator. Our goal is to integrate 100 percent renewable energy into the grid and system securely and affordably by 2032.
Innovative
We are driving the energy transition forward with pioneering technologies and creative solutions. We are already thinking beyond today and are ready to take new paths.
Diverse
We have people from different cultures and with diverse talents working together to achieve great things. We view diversity in all its dimensions as an opportunity.
Responsible
We are responsible for ensuring a reliable supply of electricity and the sustainable expansion of the electricity grid. In order to master this task, it is a matter of course for us to take responsibility for one another.
Communal
Our strong community and valuable cooperation ensure the success of our mission. That is why we actively promote the individual strengths and interests of our employees and support their personal development.
Behind the Scenes
As one of the four transmission grid operators in Germany, 50Hertz is responsible for high-voltage power transmission; control at this level is decisive for the stability of the grid and to ensure a secure electricity supply in Germany and Europe. We are part of a European grid association, working closely with colleagues throughout Europe. 50Hertz is part of a European company, working alongside Belgian grid operator Elia in the Elia Group. We work together closely in many key areas. Individual activities such as IT or purchasing are organised at the group level, which means that in these areas colleagues from Elia and 50Hertz work in a team from both Berlin and Brussels.
My application in five steps
Please do not hesitate to apply, even if you do not match the competence profile 1:1 in all points.
We welcome applications from people with disabilities. The 50Hertz Disabled Persons Representative (SBV) (sbv@50hertz.com) will be glad to advise you confidentially, including on the accessibility of our workplaces. If you would like to mention your (severe) disability already in the application form and/or your application, we will forward your application to the SBV so that they can actively support your application from the beginning.
Philipp Böll
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