The Elia Group transports electricity at extra-high voltage level. Two large European power grid operators make up the group: Elia in Belgium and 50Hertz in north-eastern Germany. Together we are an international team of 2500 colleagues. It is our task to realise the climate targets of the European Green Deal. Elia Group is therefore accelerating its investment programme. We are preparing our onshore and offshore grid infrastructure for the integration of large amounts of renewable energy to electrify our society in a sustainable way.
Specialist IT Service Management / IT Governance (f/m/d)
Elia Group • Berlin • No time limit • Experienced professionals
Berlin
Unbefristet
Start: Zum nächstmöglichen Termin
Job-ID: 8770
Start: Zum nächstmöglichen Termin
Job-ID: 8770
Ich verantworte das IT Service Management in der Elia Group und treibe kontinuierliche Verbesserungen voran. Dabei bin ich wichtige Ansprechperson für Stakeholder aus dem Business und der IT.
Das macht diesen Job für mich interessant: Die Elia Group, bestehend aus 50Hertz und Elia, engagiert sich für eine bezahlbare Energiewende bei Sicherstellung der Versorgungssicherheit für 18 Mio. Menschen. Die IT-Division agiert gruppenübergreifend für beide Unternehmen in Deutschland und Belgien und stellt spezifische, maßgeschneiderte digitale Lösungen bereit. Als Spezialist*in für IT Service Management und IT Governance behalte ich den Überblick über diese internationale, sowie hoch-dynamische Organisation und werde zu einer gefragten Ansprechperson.
Meine Aufgaben:
- Verantwortung für die Implementierung, Optimierung und Verwaltung von IT Service Management (ITSM) Prozessen basierend auf ITIL,
- Analyse, Gestaltung und kontinuierliche Verbesserung von ITSM-Prozessen,
- Überwachung und Steuerung des Incident- und Problemmanagements,
- Leitung des Change-Management-Prozesses,
- Entwicklung und Überwachung von Service Level Agreements (SLAs) und Key Performance Indicators (KPIs),
- Zusammenarbeit mit internen und externen Stakeholdern,
- Unterstützung bei IT-Projekten, insbesondere in der Planung und Umsetzung von ITSM-bezogenen Aktivitäten,
- Schulung und Coaching von Teammitgliedern und anderen Mitarbeiter*innen in ITSM-Prozessen und Best Practices,
- Erstellung und Pflege von Dokumentationen.
Meine Kompetenzen:
- Abgeschlossenes Studium im Fachbereich Informatik, Wirtschaftsinformatik oder vergleichbar,
- ITIL4 Zertifizierung (idealerweise Foundation oder höher),
- Fundierte Kenntnisse im IT Service Management, idealerweise in der Energiewirtschaft,
- Sprachen: Sehr gute Deutschkenntnisse (C1), sehr gute Englischkenntnisse (C1).
Diese Erfahrungen machen meine Bewerbung zusätzlich interessant:
- Mit dem Umbau / Aufbau von IT Service Managementstrukturen in Post-Merger Situationen,
- Im Umgang mit internationalen Teams,
- Mit länderübergreifenden Teams,
- Im Rahmen von Product-Operating-Model Einführungen und dezentralem ITSM- / IT-Governance-Regeln.
Flexi Compass - see how flexible this vacancy is
- Working hours per week: 37 hours (full time),
- Flexible working hours and a long-term working time account supporting your work-life-balance,
- The number of flex days is not limited,
- No core working hours,
- Mobile working, also from home, is possible.
Elia Group
My new place of work
Berlin-Mitte - Heidestraße 2, 10557 Berlin
What are the benefits of working for 50Hertz?
37 hour week
Company pension
30 days of holiday
Flexitime with a long-term time account
Fair remuneration and a wide range of social benefits
Supported personal development
Who are we?
We are 50Hertz – one of the four transmission system operators (TSO) in Germany. Together with the Belgian electricity grid operator Elia (Brussels), we form the internationally active Elia Group. At 50Hertz, over 2,100 employees ensure that electricity flows over long distances reliably, with minimal loss, and optimally managed. As a TSO, we play a central role in the implementation of the energy transition from a technical and economic perspective, acting as a facilitator. Our goal is to integrate 100 percent renewable energy into the grid and system securely and affordably by 2032.
Innovative
We are driving the energy transition forward with pioneering technologies and creative solutions. We are already thinking beyond today and are ready to take new paths.
Diverse
We have people from different cultures and with diverse talents working together to achieve great things. We view diversity in all its dimensions as an opportunity.
Responsible
We are responsible for ensuring a reliable supply of electricity and the sustainable expansion of the electricity grid. In order to master this task, it is a matter of course for us to take responsibility for one another.
Communal
Our strong community and valuable cooperation ensure the success of our mission. That is why we actively promote the individual strengths and interests of our employees and support their personal development.
Behind the Scenes
Towards a successful energy transition in a sustainable world
As one of the four transmission grid operators in Germany, 50Hertz is responsible for high-voltage power transmission; control at this level is decisive for the stability of the grid and to ensure a secure electricity supply in Germany and Europe. We are part of a European grid association, working closely with colleagues throughout Europe. 50Hertz is part of a European company, working alongside Belgian grid operator Elia in the Elia Group. We work together closely in many key areas. Individual activities such as IT or purchasing are organised at the group level, which means that in these areas colleagues from Elia and 50Hertz work in a team from both Berlin and Brussels.
My application in five steps
Application now
Please do not hesitate to apply, even if you do not match the competence profile 1:1 in all points.
Active Support
We welcome applications from people with disabilities. The 50Hertz Disabled Persons Representative (SBV) (sbv@50hertz.com) will be glad to advise you confidentially, including on the accessibility of our workplaces. If you would like to mention your (severe) disability already in the application form and/or your application, we will forward your application to the SBV so that they can actively support your application from the beginning.
Contact
Philipp Böll
Recruiter. Please mention the job ID in the subject line of your e-mail when enquiring about this job.
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