The Elia Group transports electricity at extra-high voltage level. Two large European power grid operators make up the group: Elia in Belgium and 50Hertz in north-eastern Germany. Together we are an international team of 2500 colleagues. It is our task to realise the climate targets of the European Green Deal. Elia Group is therefore accelerating its investment programme. We are preparing our onshore and offshore grid infrastructure for the integration of large amounts of renewable energy to electrify our society in a sustainable way.
Specialist IT Service Management / IT Governance (f/m/d)
Elia Group • Berlin • No time limit • Experienced professionals
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Vollzeit (37 Stunden pro Woche)
Berlin
Unlimited
Start: For the next possible date
Job-ID: 8770
Start: For the next possible date
Job-ID: 8770
I am responsible for the IT service management in the Elia Group and drive continuous improvements. I am an important contact for stakeholders from business and IT.
That makes this job interesting for me: The Elia Group, consisting of 50Hertz and Elia, is committed to an affordable energy transition while at the same time ensuring security of supply with electricity for 18 million people. Our IT division operates across the Group for both companies in Germany and Belgium, driving digital transformation both within the Group and across the energy sector by providing customized solutions. As a specialist in IT service management and IT governance, I maintain an overview of this international and highly dynamic organization and am actively involved in the implementation of the group-wide IT strategy.
My tasks:
- Service Management:
- Develop or mature, implement, and maintain IT service management (ITSM) guidelines, processes and procedures based on ITIL best practices,
- Develop and monitor Service Level Indicators (SLIs), Service Level Agreements (SLAs) and Key Performance Indicators (KPIs),
- Service Improvement:
- Monitor and report on service delivery performance, including key performance indicators (KPIs) and service level agreements (SLAs),
- Collaborate with other IT and business teams to drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT service delivery,
- Documentation and Reporting
- Maintain comprehensive documentation of all ITSM processes, procedures, and service records,
- Provide regular reports on service performance, incidents, and improvement initiatives to senior management,
- IT Governance
- Mature IT governance framework and implement changes, while ensuring the framework is comprehensive and aligns with the organization’s goals and objectives,
- Establish policies, procedures, and standards for IT governance.
My profile:
- Degree in computer science, business informatics or comparable,
- Professional experience in the ITIL environment and in complex IT service management structures as a consultant/advisor/project manager or in a technical role,
- Sound knowledge of IT service management and project management,
- ITIL4 certification (ideally Foundation or higher),
- Strong communication skills and excellent stakeholder management (ideally also at C-level) combined with Expertise in training and coaching stakeholders,
- Experience of working in international teams,
- Languages: Good knowledge of German and English (C1).
Nice-to-have:
- Experience in the utilities / energy sector would be a plus.
Flexi Compass - see how flexible this vacancy is
- Working hours per week: 37 hours (full time),
- Flexible working hours and a long-term working time account supporting your work-life-balance,
- The number of flex days is not limited,
- No core working hours,
- Mobile working, also from home, is possible.
Elia Group
My new place of work
Berlin-Mitte - Heidestraße 2, 10557 Berlin
What are the benefits of working for 50Hertz?
37 hour week
Company pension
30 days of holiday
Flexitime with a long-term time account
Fair remuneration and a wide range of social benefits
Supported personal development
Who are we?
We are 50Hertz – one of the four transmission system operators (TSO) in Germany. Together with the Belgian electricity grid operator Elia (Brussels), we form the internationally active Elia Group. At 50Hertz, over 2,100 employees ensure that electricity flows over long distances reliably, with minimal loss, and optimally managed. As a TSO, we play a central role in the implementation of the energy transition from a technical and economic perspective, acting as a facilitator. Our goal is to integrate 100 percent renewable energy into the grid and system securely and affordably by 2032.
Innovative
We are driving the energy transition forward with pioneering technologies and creative solutions. We are already thinking beyond today and are ready to take new paths.
Diverse
We have people from different cultures and with diverse talents working together to achieve great things. We view diversity in all its dimensions as an opportunity.
Responsible
We are responsible for ensuring a reliable supply of electricity and the sustainable expansion of the electricity grid. In order to master this task, it is a matter of course for us to take responsibility for one another.
Communal
Our strong community and valuable cooperation ensure the success of our mission. That is why we actively promote the individual strengths and interests of our employees and support their personal development.
A job with a future
Towards a successful energy transition in a sustainable world
As one of the four transmission grid operators in Germany, 50Hertz is responsible for high-voltage power transmission; control at this level is decisive for the stability of the grid and to ensure a secure electricity supply in Germany and Europe. We are part of a European grid association, working closely with colleagues throughout Europe. 50Hertz is part of a European company, working alongside Belgian grid operator Elia in the Elia Group. We work together closely in many key areas. Individual activities such as IT or purchasing are organised at the group level, which means that in these areas colleagues from Elia and 50Hertz work in a team from both Berlin and Brussels.
Testimonials
Tim van Beek
Engineer New Offshore Projects / Engineer Offshore Platform Tertiary Systems
As a project engineer at 50Hertz for the ACO platform, I gain in-depth insights into exciting offshore projects and work together with motivated colleagues. The diverse exchange, also at management level, is great fun, and of course our work is meaningful in the field of renewable energies! New colleagues should definitely be motivated - that's how I started and quickly saw a lot of exciting things.
Joao Carlos Nagel
Digital Transformation / Product Manager
At 50Hertz, I had the opportunity to collaborate with the team to develop entirely new software for the Control Center, creatingsomething groundbreaking for a transmission system operator. This project not only presents exciting technical challenges but also demonstrated the immense potential achieved through teamwork. Another aspect that makes my work at 50Hertz so special is the international environment. I work with colleagues from Switzerland, Australia, Brazil, Belgium and many other countries. This cultural exchange not only creates an inspiring working environment, but also provides countless learning opportunities that enrich my everyday life.
Eva Schramm
Head of Innovation / FGL Group Innovation
How did I come to 50Hertz? By chance! Why did I stay? Because of the purpose that drives everyone here. We work for a higher goal - the energy transition - which sparkes passion and motivation. It goes beyond just a typical workday; and gives a sense of accomplishing something meaningful. We value diverse personalities and skills, as diversity fuels innovation. Everyone brings their own strengths and together we tackle challenging projects and form a wonderful, vibrant team.
Hans Slegers
Internal Innovation / IT Infrastructure, Datacom & Security (IDS) & Innovation
I really like the innovation team at 50Hertz. Despite our different locations, we work together towards a common goal. The culture is fantastic, with a true team spirit. We take on new challenges, continually learn and improve every day. My team lead always supports me,I have the freedom to try out new things. At 50Hertz, we work for the benefit of the public and ensure grid stability. I can recommend anyone to become part of the innovation team as the support and commitment are exceptional.
Sina Atas
Strategic Advisor to the CDO
As a Communication Scientist, I have transitioned into the IT sector from a different field. At 50Hertz, if you love challenges and are willing to face a steep learning curve, you can grow far beyond your personal comfort zone. I work in an environment with a high level of personal responsibility, surrounded by dedicated and brilliant minds who are always open to questions and answer them patiently and competently. Our diverse team consistently demonstrates that diversity at the table leads to the best results. If you have curiosity and innovative ideas, you've come to the right place.
My application in five steps
Application now
Please do not hesitate to apply, even if you do not match the competence profile 1:1 in all points.
Active Support
We welcome applications from people with disabilities. The 50Hertz Disabled Persons Representative (SBV) (sbv@50hertz.com) will be glad to advise you confidentially, including on the accessibility of our workplaces. If you would like to mention your (severe) disability already in the application form and/or your application, we will forward your application to the SBV so that they can actively support your application from the beginning.
Contact
Eduard Weissbrot
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